SALES SERVICE
Oetex products are designed to be perfectly interchangeable with original parts and manufactured to the highest quality standards.
Quality Guarantee :
For the period of 12 months or 50,000 kilometers, whichever occurs first, from the date of original installation, Oetex will replace, without charge, any Shock absorbers, Suspension parts, Water pumps , and Power Steering Pumps from Oetex found to be defective in material or workmanship , while 0.5% of failure rate should be allowed and born by the purchaser. Oetex shall in no event be liable for removal or installation labor or for indirect, special or consequential damages.
Oetex warrants to the buyer of any products that it is free from any defects in workmanship and material for ever, subject to the following conditions:
A. The product is properly installed, modified and maintained.
B. The installed vehicle has not been used in racing, speed trials, off road usage, commercial application, or involved in a collision.
C. Purchaser must have original invoice number and date.
D. Oetex is not liable for any incidental or consequential damages. Also not covered are the labor and materials that may be necessary to remove a defective unit or to install a replacement unit.
E. If all of the above terms are met , Oetex will either replace the defective unit free of charge or refund the original purchase price, at our discretion.

Liability :
Our liability is limited to the value of the unit sold or furnished. If goods are defective we have no other responsibility beyond the value of the defective unit.

Important notice :
Purchase of any product or service furnished by Oetex shall constitute the buyer's acceptance of Oetex sales policies and terms.